Answers to common questions. Can't find what you need? Email us.
Chrome and Microsoft Edge only. These are the only browsers that let Interpretool listen to your call tab. Firefox and Safari do not support this feature.
Open your call in a browser tab — Zoom, Teams, Google Meet, or any web-based softphone. Then open Interpretool, click Start, and select that call tab when the browser asks which tab to share. The transcription starts immediately.
No. Interpretool only captures audio coming through the call tab — meaning the other parties on the call. Your own voice goes out through your microphone and is never captured or transcribed. This is by design.
Very accurate for clear call audio. Medical terms, legal vocabulary, names, and numbers all come through well. Background noise or a poor phone connection will reduce accuracy — just like it would for your own ears.
Every account starts with 30 free minutes — no credit card needed. Interpretool is pay-as-you-go: no subscriptions, no monthly minutes, nothing resets. Buy hours whenever you need them; unused hours stay in your account forever. Your session timer only runs while transcription is active, and pausing stops the clock instantly.
Yes — if you purchased credits and haven't used them, contact us within 7 days and we'll refund you. Email e@interpretool.com.
Interpretool works with 80+ languages. The default is English ↔ Spanish (Latin American), which covers most phone interpreting work. You can switch languages in the dashboard settings before starting a session.
Yes — click the Export button at the end of your session to save the full transcript, including what was said in each language and the translations. Good for keeping session records.
Yes, as long as your softphone runs in a browser tab (Zoom web, Teams web, Google Meet, RingCentral web, etc.). Desktop apps like Zoom desktop are not supported — use the browser version of the call instead.
Your credits may have run out, or the browser lost access to the tab. Check your credit balance at interpretool.com/billing. If the issue continues, try refreshing the page and starting a new session, or email e@interpretool.com.